Before you Fly
Leave it with us
Audi Airport Service FAQs
Q. What is the Audi Airport Service?
A. The Audi Airport Service is a brand new way of showing our customers how much we value them. Whether you are travelling for business or pleasure, leave your Audi with us and we will take care of the rest.
Enhanced services include: the most convenient parking locations, a mini valet, Ad Blue and Window wiper fluid top up, Campaign check, full charge for e-tron customers and complementary Audi gift upon departure.
Q. What is the cost of the service?
A. The minimum cost is from €40 including parking.
Q. When is this service available?
A. Bookings can be made for cars arriving at the airport Monday to Friday, 5am – 12:30pm. Customer collection of the vehicle upon return to Dublin is 24/7.
Q. Are there any restrictions on the type of vehicle I bring to the car park?
A. Any Irish/Northern Irish Audi can be brought to the car park, subject to some height restrictions.
Q. Are there any height restrictions?
A. The maximum permitted height in the Short Term car park is 2.1m.
Q. I haven’t pre-booked, can I still avail?
A. No, you must pre-book in order to avail of this service.
Q. What do I need to bring with me when travelling to the car park?
A. The same car you made the booking under and the same card used to make the booking.
Q. What do I need to do when I arrive at my pre-booked car park?
A. Upon arrival take a ticket to the car park and drive up to the 3rd floor to executive parking. Press the buzzer at the entrance, advise you are an Audi Airport Service Customer and provide your car registration number. The barrier will then open for you and you will be met by our Audi Airport Service concierge who will take your keys and take it from there.
Q. How do I know my car is secure while I’m away?
A. Before leaving your vehicle you must ensure that it is locked and its contents are secured and our Audi Airport Service staff will take good care of your vehicle.
Q. Does my car stay in the airport?
A. Your car will be taken to an offsite facility 4 kms from the airport for the mini valet/application of other services for the duration of your time away. Your car will undergo a Vehicle Inspection Report in which images may be taken. These images can be made available upon request. You will then be sent an SMS text 4 hours prior to your return, providing you with the code to retrieve your keys from the self-service locker.
Q. Is this covered by Airport insurance, in the event of my car getting damaged?
A. While your car is parked in the DAA car park, it will be subject to the DAA's terms and conditions as outlined in section 8: https://www.dublinairportcarparking.ie/terms-conditions. At all other times when your car is in transit or stored by our logistics partner, your car is fully insured.
Q. What happens if my car has a child seat(s) fitted?
A. If the seat is fitted to the car we will not remove it. We will do our best to clean around it. If the customer would like the seats cleaned under the child seat, please remove the seat and leave in the boot. You will be responsible for the refitting of your child seat. Cleaning of the child seat (if requested) will be a basic hoover and dry wipe.
Q. What happens if my car won’t start when I return?
A. A 24hr vehicle assistance service operates in the DAA car park. Please contact +353 1 8144828.
Q. If my flight is delayed what happens with the cost? Is it a fine or do I pay the same rate I was already paying?
A. No fine will be charged if you can provide proof that your flight was delayed.
Q. Is this service available in Terminal 1?
A. No, this service is only available in Terminal 2.
Q. Can my e-tron be charged while I am away?
A. Audi will take care of this for you and have your e-tron fully charged upon your arrival.
Q. Is the service open all year round?
A. The service will be closed from the 20th of December and will reopen on Monday 6th 2020.
Q. What is included in the mini valet?
A. Your vehicle will be hand washed and the wheels deep cleaned, its exterior will be polished, the interior will be hoovered, the dash and door handles will be cleaned, the interior glass will be polished, tyre dressing for brighter shine, and an AdBlue top up.
Online Booking FAQs
Q. How close to my date/time can I pre-book the service?
A. You can book your place up to one working day before your date of departure.
Q. Am I able to cancel/change the date of my booking?
Q. How do I know if my booking is confirmed?
A. You will receive an email confirming your booking and detailing how to get to the Terminal 2 Short Term car park.
Q. What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?
A. Please contact our LiveChat on the Audi Airport Service website.
Q. Is it possible to book reduced mobility online?
A. Yes. Prior to booking please contact us directly to ensure we meet your requirements.
Q. What methods of payment can I use to pre-book parking online?
A. VISA, VISA Debit, Master Card and American Express.
Q. Is VAT included in pricing?
A. Yes, VAT of 23% is included in the pricing.
Q. Will I receive a receipt for my booking?
A. Yes you will receive a receipt via email along with your booking confirmation.
Q. Can I use the same credit card for more than one reservation?
A. Yes, you may use the same credit card for multiple bookings as long as none of the booking periods overlap.
Q. Do I have to pay a booking fee?
A. No booking fees apply.
Q. Can I cancel my booking?
A. Yes, you can cancel your booking up to one working day before your arrival time by emailing firstname.lastname@example.org